Terms of service

These terms of service ("Terms") govern your access to and use of this website and the services provided by GUEST PASS LTD, trading as GuestLab ("GuestLab", "we", "us" or "our"). By accessing or using our website or services, you agree to be bound by these Terms.

GUEST PASS LTD
Unit 52a Atcham Business Park
Atcham, Shrewsbury, Shropshire
United Kingdom, SY4 4UG

1. Acceptance of terms

By accessing or using our website or engaging our services, you acknowledge that you have read, understood and agree to be bound by these Terms and our privacy policy. If you do not agree to these Terms, you must not use our website or services.

If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of services

GuestLab creates participatory digital experiences for events and physical spaces, including:

• Games, challenges and competitions
• Collaborative artworks and audience-generated content
• Interactive product stories, data visualisations and discovery interfaces
• Collective installations, live voting and shared outcomes
• Touchscreen, projection, LED wall, sensor and camera-based installations
• Smart wristband activations and personalised moments, in conjunction with our sister platform GuestPass
• Design, build, installation, on-site operation and support of the above

The scope, deliverables, fees and timings of any project are set out in a separate written proposal or agreement, which takes precedence over these Terms where the two conflict. We reserve the right to modify, suspend or discontinue any aspect of our website at any time, with or without notice.

3. Working with us

When you engage our services, you agree to:

• Provide accurate, current and complete information about your event, venue and audience
• Notify us promptly of changes that affect the project
• Provide timely access to venues, systems, brand assets and approvals needed to deliver the work
• Ensure you have the rights to all content, branding and data you supply to us

You must be at least 18 years old to engage our services on behalf of yourself or an organisation.

4. Acceptable use policy

You agree not to use our website or services to:

• Violate any applicable laws, regulations or third-party rights
• Engage in fraudulent, deceptive or misleading activities
• Distribute spam, viruses, malware or harmful code
• Harass, abuse, threaten or discriminate against others
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorised access to systems or accounts
• Scrape, data mine or harvest information without permission
• Impersonate others or misrepresent your affiliation
• Collect personal information of others without consent
• Use our services for illegal events or activities
• Reverse engineer, decompile or attempt to extract source code from anything we build
• Remove or modify any proprietary notices or labels

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or ending our services without notice.

5. Event organiser responsibilities

As an event organiser commissioning our work, you are responsible for:

• Event content: all event information, descriptions, terms and conditions
• Guest data: acting as data controller for guest personal information collected through an experience we build for you
• Legal compliance: complying with all applicable laws, including licensing, permits and safety
• Accurate information: providing truthful event details
• Event delivery: hosting the event as described
• Guest communications: timely notifications of changes, cancellations or issues
• Data protection: complying with GDPR, CCPA and other privacy laws
• Content rights: ensuring you have rights to all content you supply, including images and branding

Event organisers indemnify GuestLab against any claims arising from their events, content or treatment of guest data.

6. Payment terms

6.1 Fees and pricing

Fees for our services are set out in each project proposal or agreement and may vary based on scope, event size and service level. Fees are exclusive of applicable taxes, which you are responsible for paying.

6.2 Payment processing

Payments are made by bank transfer or through secure third-party payment processors as set out in your agreement. By providing payment information, you authorise us to charge your payment method for applicable fees.

6.3 Refunds and cancellations

Cancellation and refund terms are set out in each project agreement. Where no such terms exist, refunds are evaluated on a case-by-case basis considering factors such as timing, work completed and third-party costs already incurred.

6.4 Late payments

Work may be suspended on accounts with overdue payments. We reserve the right to charge interest on late payments and recover collection costs.

7. Intellectual property rights

7.1 GuestLab intellectual property

The GuestLab name, logo, website, software, designs, text, graphics and trademarks are owned by or licensed to GUEST PASS LTD and protected by intellectual property laws. Unless otherwise agreed in writing, we retain ownership of the underlying tools, code, frameworks and know-how used to deliver a project. You may not use our intellectual property without prior written permission. Client names and marks shown on this website belong to their respective owners.

7.2 Client content

You retain ownership of content you supply to us. By supplying content, you grant GuestLab a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify and distribute that content solely to deliver and improve our services.

7.3 Portfolio use

Unless agreed otherwise in writing, we may describe completed projects and show photography or video of them on our website and in our marketing materials, respecting any confidentiality obligations agreed with you.

7.4 Feedback

Any feedback, suggestions or ideas you provide to us become our property and may be used without compensation or obligation to you.

8. Third-party services and links

Our website and projects may integrate with or link to third-party services, including payment processors, email providers and analytics services. We are not responsible for third-party services, their terms or their practices. Your use of third-party services is subject to their own terms and policies.

9. Disclaimers and limitations of liability

9.1 Website availability

This website is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free or secure access to it. Project descriptions and figures on this website summarise real work and are simplified for clarity; they do not form part of any contract or offer.

9.2 No warranties

Except as set out in a written project agreement, we disclaim all warranties, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability or completeness of content
• Warranties that our services will meet your requirements
• Warranties that defects will be corrected

9.3 Limitation of liability

To the maximum extent permitted by law, GuestLab and its affiliates, directors, employees and agents shall not be liable for:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data or business opportunities
• Service interruptions or unavailability
• Actions or content of event organisers or guests
• Events, activities or incidents at organised events
• Unauthorised access to or alteration of your data

Our total liability for any claims shall not exceed the amounts paid by you to GuestLab in the 12 months preceding the claim, or £100, whichever is greater.

9.4 Event organiser liability

GuestLab is not responsible for events hosted by event organisers, including event cancellations, quality, safety or legality. Disputes regarding events are between event organisers and guests.

10. Indemnification

You agree to indemnify, defend and hold harmless GuestLab, its affiliates and their respective directors, employees and agents from any claims, damages, losses, liabilities and expenses, including legal fees, arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of others
• Your content or events
• Your treatment of guest data
• Any negligence or misconduct by you or your representatives

11. Termination

11.1 Termination by you

You may end an engagement in accordance with your project agreement, or by contacting us where no agreement is in place. You remain liable for any fees incurred prior to termination.

11.2 Termination by GuestLab

We may suspend or end our services immediately if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Fail to pay fees when due
• Harm our reputation or services
• Request termination

11.3 Effect of termination

Upon termination, your right to use our services ceases. We may delete project data, though some information may be retained as required by law or for legitimate business purposes. Provisions regarding payment, indemnification, disclaimers and limitations of liability survive termination.

12. Dispute resolution

12.1 Informal resolution

Before initiating formal proceedings, you agree to contact us to attempt to resolve disputes informally. Many disputes can be resolved quickly and amicably through direct communication.

12.2 Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws require otherwise.

12.4 Class action waiver

To the extent permitted by law, you agree to bring claims only in your individual capacity and not as part of any class, consolidated or representative action.

13. General provisions

13.1 Changes to terms

We may modify these Terms at any time. Material changes will be notified via email or prominent notice on this website. Your continued use after changes constitutes acceptance of the modified Terms.

13.2 Entire agreement

These Terms, together with our privacy policy and any project agreement, constitute the entire agreement between you and GuestLab regarding our services.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

13.6 Force majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, wars, strikes, venue closures or infrastructure failures.

14. Contact information

If you have questions about these Terms or our services, please contact us:

GUEST PASS LTD (trading as GuestLab)
Unit 52a Atcham Business Park
Atcham, Shrewsbury, Shropshire
United Kingdom, SY4 4UG
Email: legal@guestpass.live
General enquiries: hello@guestpass.live